Consumer Care Specialist - FMCG (West London)
A unique role with a renowned, customer focussed organisation, you’ll be the interface between the business and the customer service team, managing issues that require escalation from start to finish, ensuring the voice of the consumer is heard and monitoring trends in consumer feedback, all the while driving and promoting a culture of excellent customer care standards and promoting and protecting the company’s reputation.
With a background in, or passion for, championing quality, the consumer or customer service, you’ll demonstrate first class communication and stakeholder engagement skills, a talent for writing and an ability to identify and pre-empt reputation risk.
Experience gained in brand or communications is highly desirable as is a keen appreciation of social media and using CMS. This is a busy, reactive role, so strong organisation skills and the ability to work to deadlines is essential.