Head of Employee Experience Communications

Why BT?

Born in 1846, we’ve led the way in telecommunications since the dawn of the industry.  Our roots go back to the first telecommunications company in the UK and over the last two centuries, we’ve innovated, challenged and pioneered the way we communicate and connect across the globe.

Now we’re undergoing one of the biggest transformations in our history. In almost every area of BT, we’re shaking things up and looking for new ways to do what we do best – delivering amazing things for our customers, while constantly striving to make BT a brilliant place to work for our people.

It means there’s a lot happening but it’s an exciting time to be part of our team. So, if you have the drive, optimism and resilience to help propel us forward we’ll offer a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Why Internal Communications?

With so much going on, our role in internal communications has never been more important. Our mission is to help everyone

in the business understand what we’re doing and where we’re going; to create a community of 100,000 advocates working for one company with a shared vision and purpose. We work to three core values at BT: personal, simple, brilliant that help shape the work we do, so we can play our part in making BT a great place to work. It’s challenging, at times exhausting, but it’s also hugely rewarding and fun. And we’re in it together.

Why this job matters

This role is responsible for actively improving the overall experience for all BT employees.

Your accountabilities

• Shapes, manages and delivers the detailed plan for all BT-wide employee experience activities, in support of the Internal Corporate Communications Director; ensuring that these activities align with the annual plan for all Corporate Communications activities.
• Proactively searches for and proposes new initiatives to improve the employee experience across BT
• Supports others with their employee experience initiatives , ensuring that the employee experience is consistent across the whole of BT.
• Gathers insight and feedback surrounding all employee experience activities, ensuring these are captured and understood.
• Supports, manages and develops 3 x Employee Experience Managers

Skills required:

• Excellent stakeholder management ability
• Excellent understanding of the BT ‘narrative’ and how this is experienced by BT employees
• Excellent leadership and facilitation skills
• Excellent verbal and written communications skills
• Excellent influencer

Experience required:

• Experienced and senior communications expert, able to facilitate an coordinate activities that engage all BT employees

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

You can apply via BT's career portal at:

https://bt.taleo.net/careersection/pfcorpfunc/jobdetail.ftl?job=116912&tz=GMT%2B01%3A00