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Consumer Care Specialist - FMCG (West London)

Employer
Peter Childs
Location
London (West), London (Greater)
Salary
c £28,000 plus benefits
Closing date
17 Jun 2019

Job Details

A unique role with a renowned, customer focussed organisation, you’ll be the interface between the business and the customer service team, managing issues that require escalation from start to finish, ensuring the voice of the consumer is heard and monitoring trends in consumer feedback, all the while driving and promoting a culture of excellent customer care standards and promoting and protecting the company’s reputation.  

With a background in, or passion for, championing quality, the consumer or customer service, you’ll demonstrate first class communication and stakeholder engagement skills, a talent for writing and an ability to identify and pre-empt reputation risk.

Experience gained in brand or communications is highly desirable as is a keen appreciation of social media and using CMS. This is a busy, reactive role, so strong organisation skills and the ability to work to deadlines is essential.

 

 

Company

Peter Childs Ltd provides specialist executive recruitment into the public relations and government affairs sectors. That specialisation now encompasses:

  • Media Relations
  • Government and Regulatory Affairs
  • Stakeholder Relations
  • Internal/Employee Communications
  • Change Communications
  • CSR and Community Relations
  • Investor Relations
  • Digital Communciations
  • Events
  • Publications

We handle roles at all levels and we manage both permanent and interim assignments.

Clients include blue chip corporates (30% of the FTSE 100), public sector organisations and charities, as well as specialist Public Relations and Government Affairs consultancies.

With 50 years’ collective experience of recruiting into communications, we pride ourselves on being experts in our field and highly targeted in our approach with a keen understanding of our clients’ needs. We enjoy an exceptionally high level of return business with long standing clients of over 10 years.

We enjoy a reputation for providing even-handed advice to candidates and we provide extensive support on interview techniques, CV compilation and general career counselling.

Company info
Website
Telephone
020 7420 6320
Location
27 Maiden Lane
London
London
WC2E 7JS
United Kingdom

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