Social Media Manager

Employer
VMA Group
Location
Luton, Bedfordshire
Salary
up to £75,000
Closing date
15 May 2021
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Job Details

Exciting opportunity for an experienced Social Media specialist to join a well known brand in the Travel industry.  You will be responsible for creating and delivering the Social Media strategy and have ownership of the social function and channels.

This role is responsible for both content and community management, liaising with a wide range of stakeholders across the business, including Digital, Marketing, Commercial, Operations, PR and Customer Experience.

Responsible for the design, implementation and ongoing management of all performance reporting and social listening capability, to provide customer insight and customer sentiment, behaviour and needs.

Overall responsibility for the voice of the brand across their social channels.

Responding to and resolving issues raised by customers and encouraging conversation.

Work collaboratively with peers across the business to ensure alignment in execution of the business’ strategy.

Establish tone of voice and community management style.

Support on day to day issues management and be part of a 24/7 on call roster.  Work with peers in customer team on responses to customer complaints, issues and polices.

Responsible for line management of social media executive.

If you have the experience and would like to discuss further please apply ASAP with your current CV.

 

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VMAGROUP is a leading international interim and permanent communications, digital and marketing recruitment and executive search specialist. Specialist practices cover corporate communications, internal communications, change communications, PR, media relations, CSR, public affairs, marketing, digital and agency services.

We have a reputation for providing leading consultancy services and advice supported by in-depth knowledge of the professions we recruit for. Our thought leadership and benchmarking studies have become go-to resources for the communications and marketing industry supporting planning and decision-making.

VMAGROUP has offices in London, Manchester, Amsterdam, and Brussels, but we work with organisations and individuals on a global basis.

VMAGROUP is committed to equal opportunities and is a Diversity Pledged Recruiter.

Company

VMAGROUP is a leading international interim and permanent recruitment and executive search specialist for communications, digital and marketing.

Our specialist practices cover: 

• Internal and Change Communications 
• External Communications 
• Investor Relations 
• Public Affairs
• Marketing 
• Digital
• Agency Services 

Over the last 40 years, we have focused on building strong and lasting relationships in the communications and marketing sectors, working with candidates who have become clients, and clients who have become candidates. We consider ourselves to be a true career-partner. 

None of this would be possible without the exceptional people within VMAGROUP who are fully committed to what they do. 

Our team, which includes communications and marketing specialists working alongside recruitment professionals, maintain long-term, commercially successful relationships with our international network of clients – from innovative, independent start-ups to large, complex multinational corporations, as well as public and not-for-profit organisations. Working on their behalf, we source the brightest and best communications and marketing talent. 

With offices in Amsterdam, Brussels, London and Paris, we have a reputation for providing leading consultancy services and advice supported by in-depth knowledge of the professions we recruit for. Our thought leadership and benchmarking studies have become go-to resources for the communications industry supporting planning and decision-making. 
For more information, visit: www.vmagroup.com. 

Twitter: @VMAGroup
LinkedIn: https://www.linkedin.com/company/vmagroup/

Find Us
Telephone
020 7436 4243
Location
23 Bedford Square
London
WC1B 3HH
GB
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