Are you committed to helping us regulate health and social care within England?
We are looking for individuals who are caring, demonstrate integrity, work well as part of a team and always strive for excellence in everything they do. Help us make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.
Let us tell you a little bit about the role....
The Regional Engagement Officer supports the Regional Engagement Manager in the day-to-day delivery of shining a light on CQC’s work with regional stakeholders and media.
Working in regional engagement is fast paced, and you’ll enjoy a varied job that provides satisfaction that comes from making a real difference. We play a key part in helping people to make empowered decisions about their own care and the care of loved ones.
Your job will include writing press releases, taking ownership of responding to reactive media enquiries as well as supporting CQC to achieve it’s wider aims including tackling inequalities in healthcare and driving improvement through integrated care systems. If this sounds like you, we’d love to hear from you.
What we're looking for from you...
We’re looking for an enthusiastic communications professional who is used to working in a fast paced, reactive environment, ideally in a press office or other similar equivalent. You’re good at building and maintaining working relationships and hold yourself to high standards in both your written and verbal communications with others. This is an exciting time to join regional engagement on not just our improvement journey, but also on a CQC wide transformation journey.
- Work with colleagues in the regional engagement team to carry out engagement work to help CQC meet its corporate priorities
- Prepare well-written materials including press releases, reactive statements and internal briefings
- Using an agreed framework, support the regional engagement manager to deliver engagement in connection with the current inspection programme to help the media, public, providers, and stakeholders understand CQC’s role. This includes planning internal and external engagement work around report publications and working with operations colleagues to prepare them for interviews
- Alongside colleagues manage the reactive regional press office function. Make complex decisions about handling and responding enquiries, liaising with regional engagement managers. There will also need to be liaison with the media team where necessary for issues with a national implication
- Alongside the regional engagement manager maintain information channels to systematically keep track and plan ahead for significant issues – including inspection reports and enforcement action. This also includes updating systems to keep track of our media work and coverage
- Build and maintain working relationships with stakeholder communication teams, in NHS trusts, local authorities, commissioners, regional NHS England/Improvement teams, and local Healthwatch. Support the regional engagement managers to facilitate links between CQC and these groups
- Supporting regional engagement managers in the collection of data for necessary reporting, to identify trends and changes that may affect Regional Engagement or the Engagement, Policy and Strategy directorate as a whole
- Supporting regional engagement managers in gathering insight from operations colleagues, providers, local stakeholders and CQC data to help them build a comprehensive picture of the view of quality in an area.
- Encourage and support inspectors to engage with stakeholders at regional events or speaking engagements in order to help CQC hear what people are saying about services
- Actively ensure the needs of regional engagement are represented at account groups and other internal working groups, including active participation in helping these groups achieve their strategic purpose and sharing discussions and outcomes with whole regional engagement team
- Provide support where capacity requires it, to other regions within the regional engagement team
- Deputise for the regional engagement manager where required, in their absence
- Take responsibility for personal learning, development and wellbeing, including working with regional engagement managers to set objectives and monitor progress towards these
- Actively promote diversity and equality of opportunity, treat everyone with dignity and respect and avoid unlawful discrimination and act in accordance with CQC Values and Behaviours
Essential Skills and Experience:
- Experience in a communications/engagement role, preferably internal and external
- Experience of writing good quality copy for different audiences, preferably experience writing press releases and reactive statements
- Experience of dealing directly with the media including dealing with sensitive issues
- Strong verbal communication, networking and influencing skills
- Good organisational skills, ability to work to deadlines and under pressure
- Able to work independently and as part of a team
£30,022 (National Framework) or £35,040 (London Framework – if you are London office based or homebased and live within the boundary of the M25).
Fixed Term, Secondment until 31st October 2022.
For an informal discussion or further information on the role, please contact Kerri James, Regional Engagement Lead at [email protected]
Note for external candidates:
CQC are currently working through an organisational transformation programme which includes the creation of a new target operating model. This role is offered as a fixed term contract as part of the transition process to that new model. For further information on this and to access our team information packs please visit https://www.cqc.org.uk/about-us/jobs/information-applicants.
To apply, please visit our website.
Closing date: Sunday 17 October 2021 at 11.59pm.
CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.
Excellence – Meeting our challenge to be a high-performing organisation
Caring – Treating everyone with dignity and respect
Integrity – Demonstrating our passion for ‘doing the right thing’
Teamwork – Enabling us to be the best we can