Content, Channels and Engagement Officer

The starting salary is £37,289, which includes allowances totalling £2,841.

The salary is broken down as £34,448 basic salary, which will increase annually until you reach the top of the scale £36,864. Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000.

Location: Westminster

We’re looking for enthusiastic and talented people to join our content and channels team.

In this fast paced and impactful role, you will be part of a team responsible for content creation, engagement and managing our external and internal communications channels.  There is no greater mission than keeping the public safe and our communities and police officers and staff depend on excellent communication and engagement online.

No two days are the same, from monitoring and reacting to high-profile issues, providing high-quality communications advice, to planning campaigns or filming a dawn raid you will be at the heart of driving how the Met communicates online.

Working within your team you will support the planning, management, delivery, evaluation, and continual improvement of cross-discipline communication. You will support the implementation of a digital strategy, transforming the way the Met reaches and engages with its internal and external audiences.

This communications role is integral to the success of the Metropolitan Police Service. Our communities and police officers and staff depend on excellent communication and engagement.

Person specification

As a Content, Channels and Engagement Officer, you will:

• Be part of a team managing all digital internal and external digital channels, targeting, evaluating, maximising channel impact, and developing and implementing new channels.  
• Work closely with your line manager and your wider team to commission, coordinate, prioritise and deliver communications plans and content. 
• Create and deliver compelling content across internal and external channels.  
• Help deliver a consistent quality service on proactive and reactive communications issues and campaigns.  
• Quickly develop an understanding of the Met’s operational challenges and internal culture.
• Understand campaigns, marketing, and stakeholder management.
• Work with others to build effective networks of influencer and community voices to deliver influencer-centric strategies.  
• Help manage multiple internal and external digital channels to help us improve how we reach and engage with our diverse audiences and meet their needs, including helping maintain channel safety and standards. 
• Be a representative of communications at organisational or partnership meetings. 
• Be part of a culture of continuous learning in which we evaluate and improve ways of working and communications delivery. 
• Help manage audience engagement–driving positive engagement, managing inappropriate comments to ensure our channels are a safe space for contributors, and ensuring response and rebuttal as needed.  
• Help convert digital analytics into insights as part of regular reporting.
• Be part of an on-call and weekend rota. Out-of-hours work may be required with appropriate notice.
• Work in collaboration with the wider communications team, helping to create a professional and friendly office.
• Have high ethical and professional standards that align to the values and principles set out in A New Met for London.

Additional Information

You will be part of working a weekend rota (approximately one weekend in five) with premium pay for weekends and time off in lieu and may be required to provide other out of hours cover with appropriate notice. You will also be part of an on-call rota.

How to apply

Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV).

Completed applications must be submitted by 23:55 on 22 September 2024.